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Booking & Cancellation Policy

  1. General Information
  • All tickets, experiences, and event bookings must be made in advance through our official website or at the park’s reception, subject to availability.
  • Entry to WILD Zoological Park is only permitted with a valid ticket or booking confirmation.
  • By making a booking, guests agree to comply with the park’s rules and regulations.
  1. Ticket and Experience Bookings
  • Tickets and experiences are non-refundable unless WILD Zoological Park cancels the booking due to unforeseen circumstances.
  • Rescheduling is subject to availability and must be requested at least 48 hours before the booked date.
  • Discounted and promotional tickets may have specific terms and conditions that apply.
  1. Group and Educational Visits
  • Group visits (10+ guests) and educational trips must be booked at least two weeks in advance.
  • A deposit may be required to secure the booking, with full payment due prior to or on the day of the visit.
  • Changes to group numbers must be communicated at least 72 hours before the visit.
  1. Private Experiences and Animal Encounters
  • Animal encounters and private experiences must be booked in advance and are subject to availability.
  • Participants must meet any age, height, or health restrictions outlined in the experience description.
  • Failure to arrive on time may result in forfeiture of the experience without refund.
  1. Cancellations and Amendments
  • If WILD Zoological Park needs to cancel a booking due to severe weather, operational issues, or unforeseen circumstances, guests will be offered a rescheduled date or a refund.
  • Guests must provide at least 48 hours’ notice for rescheduling a booking; changes are subject to availability.
  • Refunds are not available for no-shows or late arrivals.
  1. Gift Vouchers
  • Gift vouchers for experiences and admissions are valid for 12 months from the date of purchase unless otherwise stated.
  • Vouchers are non-refundable and cannot be exchanged for cash.
  • Extensions may be granted in exceptional circumstances at the discretion of WILD Zoological Park.
  1. Special Events and Seasonal Bookings
  • Special events may have unique booking terms, including non-refundable deposits and specific rescheduling policies.
  • Guests are encouraged to check event-specific terms before purchasing tickets.
  1. Accessibility and Special Requirements
  • Guests with accessibility requirements should contact WILD Zoological Park in advance to discuss accommodations.
  • Some experiences may not be suitable for individuals with certain medical conditions or mobility restrictions; details are available on our website or upon request.
  1. Contact and Support
  • For booking inquiries, rescheduling requests, or other assistance, please contact our guest services team at info@wildzoo.co.uk.
  • WILD Zoological Park reserves the right to modify this booking policy at any time, with updated terms published on our website.