1. General Information These Delivery Terms and Conditions outline the policies for shipping and delivery of products purchased through the WILD Zoological Park online shop. By placing an order, you agree to these terms.
2. Delivery Areas We currently deliver to addresses within the United Kingdom. Unfortunately, we do not offer international shipping at this time.
3. Processing Time Orders are processed within 3-4 business days. During peak seasons or special promotions, processing times may be extended. You will be notified if there is any delay in processing your order.
4. Delivery Timeframes Standard delivery times are estimated as follows:

• Standard UK Delivery: 3-5 business days from dispatch.
• Express UK Delivery: 1-2 business days from dispatch.

Delivery times are estimates and may vary due to external factors beyond our control, such as postal service delays or adverse weather conditions.

5. Delivery Charges

• Standard UK Delivery: £4.99
• Express UK Delivery: £7.99

Free delivery may be available on orders over a specified amount. Please refer to our website for current shipping promotions.

6. Click & Collect We offer a Click & Collect service from WILD Zoological Park. Orders will be available for collection within 3-4 business days. You will receive a notification when your order is ready. Please bring your order confirmation and a valid ID for collection.
7. Order Tracking Once your order has been dispatched, you will receive a tracking number (if applicable) via email to monitor the progress of your delivery.
8. Missed Deliveries & Redelivery If no one is available to receive the delivery, the courier will leave a delivery attempt notice with instructions on how to rearrange delivery or collect from a designated location.
9. Damaged or Lost Items If your order arrives damaged or is lost in transit, please contact our customer service team within 7 days of the expected delivery date at info@wildzoo.co.uk We will arrange a replacement or refund as appropriate.
10. Returns & Refunds For information on returning items and obtaining a refund, please refer to our Returns Policy.
11. Contact Information For any queries related to delivery, please contact our customer support team at info@wildzoo.co.uk.
12. Changes to Terms WILD Zoological Park reserves the right to amend these delivery terms at any time. Updates will be posted on our website.

Thank you for shopping with WILD Zoological Park!

WILD Zoological Park Online Shop – Refund Policy

1. General Information At WILD Zoological Park, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may be eligible for a refund or exchange under the terms outlined below.
2. Eligibility for Refunds & Exchanges Refunds and exchanges are available for items that meet the following criteria:

• The item is returned within 14 days of receiving the order.
• The item is unused, in its original packaging, and in the same condition as received.
• Proof of purchase (order confirmation or receipt) is provided.

Some items, such as perishable goods, digital downloads, and personalised products, are non-refundable unless faulty.

3. Return Process To request a return, please follow these steps:

1. Contact our customer service team at info@wildzoo.co.uk to initiate the return process.
2. Pack the item securely and include proof of purchase.
3. Ship the item to the return address provided by our team.
4. Once received, we will inspect the item and notify you of the approval or rejection of your refund.

4. Refund Processing

• Approved refunds will be processed within 7 business days of receiving the returned item.
• Refunds will be issued to the original payment method.
• Shipping costs are non-refundable unless the return is due to a faulty or incorrect item.

5. Faulty or Incorrect Items If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.
6. Late or Missing Refunds If you haven’t received a refund after the expected processing time:

• Check your bank account.
• Contact your payment provider, as processing times may vary.
• If the issue persists, reach out to us at info@wildzoo.co.uk.

7. Exchanges We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact our support team.
8. Contact Information For any refund or return queries, please contact our customer support team at info@wildzoo.co.uk.
9. Changes to This Policy WILD Zoological Park reserves the right to update this refund policy at any time. Changes will be posted on our website.

Thank you for shopping with WILD Zoological Park!